Frequently Asked Questions
Everything you need to know about our premium natural stone and marble collections.
How do I care for and maintain my marble surfaces?
To preserve the beauty of your marble, we recommend sealing the stone upon installation and cleaning regularly with a pH-neutral stone cleaner. Avoid acidic substances like lemon juice or vinegar, as they can etch the surface.
Do you offer international shipping for large stone slabs?
Yes, we ship our premium stone collections worldwide. Each order is securely crated in custom wooden frames to prevent breakage during transit, and we provide full insurance coverage for all shipments.
Can I request a sample before placing a full order?
Absolutely. We offer 4x4 inch samples of our most popular marble and stone varieties so you can evaluate the color, veining, and finish in your own space before committing to a larger purchase.
What is your return policy for natural stone products?
Due to the weight and fragile nature of natural stone, we accept returns on unused, full-box tiles within 30 days, subject to a 20% restocking fee. Please note that custom-cut slabs and fabricated items are final sale.
Are variations in color and veining normal?
Yes, as a product of nature, every piece of marble is unique. Variations in color, veining, and pattern are inherent characteristics of natural stone and are not considered defects.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank wire transfers for large-scale commercial orders.